CX Summit EMEA 2026

about this room

Forrester's CX Summit EMEA is the annual gathering for customer experience, B2C marketing and digital leaders who need more than a conference — they need a change of direction. Three days at Beurs van Berlage, backed by Forrester's research, designed to help leaders turn customer insights into measurable business outcomes. The 2026 summit addresses the real tensions in enterprise CX: fragmented customer journeys, proving ROI to leadership, and aligning CX, digital and marketing teams around a shared direction. Sessions move from strategic frameworks to practical frameworks, with Forrester analysts providing direct guidance rather than vendor pitches. Particularly relevant for heads of digital, CX directors, and CMOs at organisations where customer experience is a board-level priority.