Lead Support Engineer
Mark43 · Manchester
Mark43 makes records and dispatch software for police and public safety agencies, with Greater Manchester Police among its UK customers. This lead manages the UK support team while staying hands-on in the ticket queue and leading the response to critical incidents.
Apply on Mark43- Company
- Mark43
- Where
- Manchester
- Function
- Engineering
- Posted
- 1 week ago
- Seniority
- Mid senior
- Work mode
- On-site
- Categories
- SaaS
The role
What you’ll do
- Manage and coach a team of junior and mid-level support engineers
- Triage incoming tickets, set priorities and delegate work across the team
- Investigate issues hands-on with SQL, logs, REST APIs and small scripts
- Lead the response to P0 and P1 incidents and join the on-call rota
What you’ll need
- Experience leading or managing a technical or application support team
- Professional Java experience, enough to read and debug applications
- Working knowledge of SQL, REST APIs, JSON and web application architecture
- Experience handling major incidents and high-priority customer issues
Good to know: Hybrid, three days a week in the Manchester office. No visa sponsorship; you need UK right to work, five years' continuous UK residence and to pass police security vetting.
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About Mark43
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