Customer Success Manager
SafetyCulture · Manchester (remote)
SafetyCulture builds tools for frontline workers and employs close to 1,000 people worldwide. This Customer Success Manager looks after a book of EMEA customers, keeping them on board, deepening their use of the product and finding new ways they can put it to work.
Apply on SafetyCulture- Company
- SafetyCulture
- Where
- Manchester (remote)
- Function
- Sales
- Posted
- 2 days ago
- Team
- GTM
- Seniority
- Mid senior
- Work mode
- Remote
The role
What you’ll do
- Keep customers renewing and widen the ways they use the product
- Spot churn risk early by watching health scores and usage data
- Run a large portfolio through digital outreach and automated programmes
- Work with sales, support and product to solve problems and share best practice
What you’ll need
- At least 4 years of professional experience, 2 or more of them facing customers
- A track record of managing customers at scale using digital and automated methods
- Experience supporting EMEA customers and an eye for regional business differences
- Strong analytical skills; Gainsight, Salesforce or ChurnZero experience is a plus
Catch them in this Open Room
About SafetyCulture
SaaS. Backed by Index Ventures and Insight Partners. Stage: series_unknown.
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