Engineering

Director of Platform Operations

Kaluza · Bristol and London

Kaluza is an energy software platform that helps suppliers such as OVO, AGL and ENGIE run smarter, cleaner energy services. This director is globally accountable for how clients experience Kaluza day to day, leading client support, SLA performance assurance and the product specialists who fix broken customer journeys.

Apply on Kaluza

Company: Kaluza
Where: Bristol and London
Function: Engineering
Posted: 3 weeks ago

The role

What you’ll do

Own incident and problem management, from Major Incident command to root-cause fixes
Run global SLA and KPI monitoring as the agreed source of truth for each client
Lead the specialists who fix broken journeys and push recurring work towards automation
Use AI across support, assurance and operations, and manage key tooling vendors

What you’ll need

A strong record leading client support or service operations at scale, ideally multi-region
Fluency in incident and problem management and in working to contractual SLAs
Ability to understand, or quickly learn, retail energy operations
Ideally, comfort with Datadog, Jira Service Management and Databricks or BigQuery data

Good to know: £141,000 to £170,000 plus discretionary bonus. Bristol or London, three days a week in the office. No visa sponsorship. 26 days' holiday plus 8 flexible bank holidays.