SalesOn-siteMid

Customer Success Specialist German and English Speaking

Laka · Bristol

Laka runs collective bike insurance, where cyclists share the cost of claims and Laka handles the regulated insurance work for a fee. This German and English speaker is a first point of contact in its small customer experience team, helping members with questions and claims.

Apply on Laka

Company: Laka
Where: Bristol
Function: Sales
Posted: 4 weeks ago
Team: Customer Service
Seniority: Mid
Work mode: On-site
Categories: Sales Fintech

The role

What you’ll do

Answer general product and policy questions from customers by web chat and email
Guide members through claims, arranging bike repairs or replacements with shops and suppliers
Support B2B partners as their first point of contact
Gather member feedback and turn it into useful insight for Laka's teams

What you’ll need

Fluent spoken and written German and English, ideally native German
A good understanding of technical cycling terms
Excellent written communication for chatting with members
No insurance knowledge needed; Laka provides training

Good to know: Remote-first with optional London or Bristol offices. Share options, 5% company bonus if targets are hit, 25 days' holiday, 3% pension, private medical cover and £10 a month towards bike insurance.