an open room

Making Kaizen Work in Services & Tech, Lessons from KFC Digital

Friday 25 September 2026·12:00pm·Online
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Date & Time

Friday 25 September 2026

12:00pm

Location

Online / Virtual

Price

Free

LC

Organiser

LeanTech Circles

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About this event

Continuous Improvement is easy to discuss but hard to sustain. Join Ben Richards (KFC Digital) and Philippe Guenet to explore how KFC introduced Kaizen into a complex Business Tech environment and created a culture where Continuous Improvement became part of everyday work Continuous Improvement is one of the most widely discussed ideas in modern management. Yet in many Service and Technology organisations, it remains surprisingly rare in practice. Agile promised Continuous Improvement through retrospectives. The reality is often very different.

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