Design
Harms mapping: What's the worst that could happen?
Most teams are good at asking can we build it? Far fewer have a practice for asking what happens if we do? Harms mapping is that practice. It's a structured way of finding the ways a product, service or experience could hurt people, early enough that you can still do something about it. Not a compliance exercise, and not a feel-good one either. Teams that do it well find opportunities others miss, avoid expensive rework, and build things people actually trust. This is a working session, not a talk.
Thu 15 Oct · 5:30pm · Shoreditch