Customer Success Manager

Pixaera · Manchester

Pixaera builds immersive safety training for front-line workers on oil rigs, building sites and other high-risk workplaces. This Customer Success Manager looks after around 20 growth accounts and owns their renewals and expansion, not just their service.

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Company: Pixaera
Where: Manchester
Function: Sales
Posted: 1 week ago
Team: Customer Service
Seniority: Mid
Work mode: On-site
Categories: Sales

The role

What you’ll do

Run renewals end to end, from forecasting to negotiating terms and getting contracts signed
Find and close upsell, cross-sell and new-site opportunities, bringing in AEs for bigger deals
Hold business reviews with senior client stakeholders that link platform use to safety outcomes
Steer onboarding, escalations and content requests between clients and internal teams

What you’ll need

Proven SaaS account management or commercial experience with a portfolio of growth clients
A track record of leading renewals, negotiating contracts and growing account revenue
Comfort forecasting and owning retention and expansion targets
Willingness to travel regularly to client sites; L&D, industrial-sector or VR experience a plus

Good to know: Hybrid, three days a week in Manchester city centre. Stock options for everyone, 25 days' holiday plus public holidays, and regular offsites.