Other

Head of Account Management - Enterprise Fulfilment

THG Ingenuity is a digital commerce business whose fulfilment arm serves brands such as Coca-Cola, Nestlé and Procter & Gamble. This senior lead is the main operational contact for its largest global brand clients, linking them to warehouse operations and holding teams to contracted SLAs.

Apply on THG Ingenuity

Company: THG Ingenuity
Where: Manchester
Function: Other
Posted: yesterday

The role

What you’ll do

Act as the operational lead for senior client stakeholders and run monthly and quarterly reviews
Lead escalations and root-cause analysis when service slips
Plan peak trading such as Black Friday, modelling capacity against warehouse throughput
Work with warehouse, IT and carrier teams to fix bottlenecks and meet delivery SLAs

What you’ll need

7+ years in enterprise client management or operational account management for tier-one brands
A solid grasp of omnichannel fulfilment, picking and packing, returns and carrier networks
Confidence presenting to C-suite and VP-level leaders
The ability to turn commercial agreements into operational metrics and dashboards