Operations Manager - THG Fulfil
THG Ingenuity · Manchester
THG Fulfil is the fulfilment arm of THG Ingenuity, running an automated warehouse network across the UK, EU and US for ecommerce brands. This Operations Manager owns day-to-day performance and service levels for a portfolio of client brands.
Apply on THG Ingenuity- Company
- THG Ingenuity
- Where
- Manchester
- Function
- Operations
- Posted
- 2 weeks ago
- Categories
- Founders
The role
What you’ll do
- Be the senior operations contact for your clients, including reviews and escalations
- Track dispatch, next-day delivery and stock KPIs, and lead fixes when they slip
- Plan for peak trading so capacity, stock and staffing protect service levels
- Run improvement projects that cut cost-to-serve and turn recurring issues into automated fixes
What you’ll need
- Operations management experience, ideally in ecommerce, fulfilment, logistics or 3PL
- A strong grasp of warehouse, inventory and fulfilment processes
- Advanced Excel and the ability to turn data into action
- A record of delivering process improvement or operational change
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About THG Ingenuity
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