an open room
OperationsOn-siteMid senior

Operations Manager - Melio

Melio · Manchester

Xero bought Melio, the US payments platform for small businesses, and this Manchester role runs the operations engine behind Melio's customer experience teams. You would own the operating model, metrics and support functions that let those teams scale.

Apply on Melio
Company
Melio
Where
Manchester
Function
Operations
Posted
5 days ago
Seniority
Mid senior
Work mode
On-site
Categories
FoundersFintechSaaS

The role

What you’ll do

  • Lead workforce management, quality assurance and CX systems operations for Melio
  • Set the metrics, dashboards and reporting that show operational health and customer outcomes
  • Run process, tooling and change projects that lift efficiency and service quality
  • Build and coach a high-performing operations team, leading through other leaders

What you’ll need

  • Proven leadership of customer experience, operations or support functions in B2B SaaS or tech
  • Experience designing scalable processes and operating models and leading complex change
  • Strong analytical skills, using data to drive decisions and influence senior stakeholders
  • Payments, fintech or regulated-industry experience and Zendesk, Tableau or WFM tools preferred

Good to know: Hybrid role based at Xero's Manchester office on St Peter's Square.

Catch them in this Open Room

Thu26NovFinTech North: Manchester 2026 Whitworth Hall, The University of ManchesterSame crowd as MelioFounders eventFintech event
Mon23NovCIISec LIVE 2026 Emirates Old TraffordSame crowd as MelioFounders eventNew role, event soon
Wed11NovNatWest Accelerator Pitch Panel/Demo Day Natwest Accelerator Manchester HubSame crowd as MelioFounders eventNew role, event soon
Tue17NovFrom Seed to Series A: What Actually Scales Campfield StudiosSame crowd as MelioFounders eventNew role, event soon
Wed18NovGM-Lausanne Corridor: Trade, Investment & Innovation Opportunities GM Digital Security Hub (DiSH)Same crowd as MelioFounders eventNew role, event soon

About Melio

Fintech and SaaS. Backed by Accel (London), General Catalyst and Thrive Capital. Stage: acquisition.

Melio: roles, events and backers →

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