Customer Service Specialist
Rvvup · Manchester
This ad is from Zopa Bank, a UK digital bank. The Customer Service Specialist handles complex customer queries, mainly about point-of-sale and buy now, pay later products, and supports the front-line team and outsourced partners.
Apply on Rvvup- Company
- Rvvup
- Where
- Manchester
- Function
- Operations
- Posted
- 2 days ago
- Work mode
- On-site
The role
What you’ll do
- Handle a high volume of customer contacts by phone, chat and email
- Answer complex queries escalated by front-line agents
- Investigate tricky issues and escalate to the right teams when needed
- Guide customers to self-service tools in mobile and online banking
What you’ll need
- Experience giving excellent customer service
- Strong knowledge of point-of-sale servicing or buy now, pay later products
- Accuracy and attention to detail under pressure
- Good Microsoft Office skills, including Outlook, Word and Excel
Good to know: 37.5 hours over five days, with shifts between 8am and 6pm and rotating Saturdays. Hybrid, 3 days a week in the Manchester office. Up to 120 days a year working abroad.
Catch them in this Open Room
About Rvvup
Fintech, Web3, SaaS and Marketing. Backed by HV Capital. Stage: acquisition.
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