Customer Service Specialist
Zopa Bank · Manchester
Zopa started as a peer-to-peer lender in 2005 and has run Zopa Bank since 2020. This Manchester specialist handles a busy flow of customer contacts by phone, chat and email, mostly about its point-of-sale finance products, and helps the outsourced agents who also serve those customers.
Apply on Zopa Bank- Company
- Zopa Bank
- Where
- Manchester
- Function
- Operations
- Posted
- 4 days ago
- Team
- Customer Services
- Seniority
- Entry level
- Work mode
- Hybrid
The role
What you’ll do
- Handle high volumes of inbound and outbound calls, chats and emails from customers
- Resolve queries across products, mainly point of sale, and escalate the complex ones
- Answer questions from outsourced partner agents so they get things right
- Steer customers towards self-service in the mobile and online banking apps
What you’ll need
- Previous customer service experience
- Knowledge of point-of-sale servicing or Buy Now, Pay Later products
- Accuracy and organisation when juggling many contacts at once
- Clear written and spoken communication, and working knowledge of Outlook, Word and Excel
Good to know: Hybrid, three days a week in the Manchester office. 37.5 hours over five days, with rotating Saturdays and a weekday off in lieu. You can work from abroad for up to 120 days a year, subject to right-to-work rules.
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About Zopa Bank
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