an open room
OperationsOn-siteMid senior

Customer Service Team Leader

Zopa · Manchester

Zopa began as the first peer-to-peer lender and has run Zopa Bank since 2020. This team leader runs a Manchester team handling escalated, complex customer enquiries, with a particular focus on the current account and a voice in the product team.

Apply on Zopa
Company
Zopa
Where
Manchester
Function
Operations
Posted
1 week ago
Seniority
Mid senior
Work mode
On-site
Categories
FoundersFintechMarketingSaaS

The role

What you’ll do

  • Manage real-time resourcing to hit quality and compliance KPIs, escalating risks
  • Coach the team through 1:1s, feedback and, where needed, improvement plans
  • Report on performance and operational risks to senior managers
  • Use data to find improvements and deliver training and onboarding

What you’ll need

  • Experience leading a team in a customer-focused operations setting
  • Confidence using data and strong analytical skills
  • Solid organisation, attention to detail and awareness of risk and controls
  • Ability to handle difficult conversations fairly

Good to know: Permanent, hybrid, three days a week in the Manchester office. Monday to Friday on 7.5-hour rotating shifts between 8am and 6pm, with some bank holidays. Work abroad up to 120 days a year.

Catch them in this Open Room

Wed21OctNetwork One: Fintech Founders & Finance Innovators Meetup Manchester The Anthologist St Peter's SquareSame crowd as ZopaFounders eventFintech event
Thu22OctVenture Cafe Manchester: One Year OnSame crowd as ZopaFounders eventFintech event
Wed28OctFUEL Manchester 2026 No.1 Circle SquareSame crowd as ZopaFounders eventMarketing event
Wed14OctMage Camp - for Magento and Adobe Commerce merchants Sister, Renold BuildingSame crowd as ZopaFounders eventSaaS event
Wed21OctInfosec Manchester & Sentinel One - Techie BrekkieSame crowd as ZopaFounders eventSaaS event

About Zopa

Fintech, SaaS and Marketing. Backed by Northzone (London) and SoftBank Vision Fund. Stage: other.

Zopa: roles, events and backers →

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