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OperationsOn-siteAssociate

Fraud Operations Specialist - Fraud Prevention

Zopa · Manchester

Zopa began as a peer-to-peer lender in 2005 and has run Zopa Bank since 2020. This specialist works in the fraud prevention team, reviewing payments, investigating suspicious account changes and fraud claims, and working with other institutions and law enforcement.

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Company
Zopa
Where
Manchester
Function
Operations
Posted
2 days ago
Seniority
Associate
Work mode
On-site
Categories
FoundersFintechMarketingSaaS

The role

What you’ll do

  • Handle onboarding fraud escalations, including document checks and call reviews
  • Review inbound and outbound payments within service levels
  • Investigate fraud claims and raise Visa chargebacks where appropriate
  • Identify first-party fraud and submit Cifas reports

What you’ll need

  • Proven experience in a similar role at a financial institution
  • Hands-on experience with Cifas and Visa processes
  • Knowledge of fraud and AML laws and regulations
  • Careful attention to detail when reviewing documents

Good to know: Hybrid, Manchester office. 7.5-hour shifts between 8am and 8pm weekdays, plus one remote weekend day every other week with a weekday off in lieu. Up to 120 days a year working from abroad.

Catch them in this Open Room

Wed21OctNetwork One: Fintech Founders & Finance Innovators Meetup Manchester The Anthologist St Peter's SquareSame crowd as ZopaFounders eventFintech event
Thu22OctVenture Cafe Manchester: One Year OnSame crowd as ZopaFounders eventFintech event
Wed14OctMage Camp - for Magento and Adobe Commerce merchants Sister, Renold BuildingSame crowd as ZopaFounders eventSaaS event
Wed21OctInfosec Manchester & Sentinel One - Techie BrekkieSame crowd as ZopaFounders eventSaaS event
Wed28OctFUEL Manchester 2026 No.1 Circle SquareSame crowd as ZopaFounders eventMarketing event

About Zopa

Fintech, SaaS and Marketing. Backed by Northzone (London) and SoftBank Vision Fund. Stage: other.

Zopa: roles, events and backers →

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