Complaints Handler
Zuto · Manchester
Zuto helps people arrange finance for their next car, working with lenders and dealers. This Complaints Handler looks into vehicle quality complaints when a car has not lived up to expectations, working towards fair outcomes for customers.
Apply on ZutoThe role
What you’ll do
- Investigate complex vehicle quality complaints and reach fair, timely outcomes
- Gather evidence from customers, dealers, lenders and engineers
- Negotiate with dealers on repairs, costs and contractual duties
- Keep records in line with FCA rules and flag trends and root causes
What you’ll need
- At least 2 years handling complaints or complex quality issues
- A good understanding of vehicle aftersales and dealer repair processes
- Knowledge of FCA rules and the Financial Ombudsman Service
- Strong investigation and negotiation skills
Good to know: Based in Manchester city centre. Pension, life assurance, income protection and your birthday off.
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About Zuto
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