Live Chat Specialist
Street Group · Manchester (remote)
Street Group is a Manchester PropTech company whose CRM, Street.co.uk, and other tools are used by thousands of UK estate agencies. This Live Chat Specialist is the first point of contact for agents using the software, solving their problems and passing bugs and ideas on to the product teams.
Apply on Street Group- Company
- Street Group
- Where
- Manchester (remote)
- Function
- Sales
- Posted
- 5 days ago
- Team
- Commercial
- Work mode
- Remote
- Categories
- Sales
The role
What you’ll do
- Answer customer questions, mostly by live chat but also by email, phone and video
- Troubleshoot issues and decide when to escalate them to engineering
- Help agencies get the most from new product releases
- Collect customer feedback and feature requests for the development team
What you’ll need
- Commercial experience in live chat or IT support
- Clear written and spoken communication with technical and non-technical people
- Strong organisation and prioritisation, and calm under pressure
- A real interest in technology and websites
Good to know: Manchester office, hybrid with up to two days a week at home. Pay up to £30,000. £500 yearly learning budget and £1,000 towards a holiday after your first year.
Catch them in this Open Room
About Street Group
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